Terms of service

OVERVIEW

This website is operated by Ruvéra. Throughout the site, the terms “we”, “us” and “our” refer to Ruvéra. We offer this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully. By accessing any part of the site, you agree to be bound by them. If you do not agree to all terms, you may not access the website or use any Services. Our store is hosted on Shopify Inc., providing the e-commerce platform to sell our products to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least 18 years of age (the age of majority in India). You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction, including copyright laws. You must not transmit any viruses or code of a destructive nature. A breach or violation of any Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

SECTION 3 - WELLNESS & MEDICAL DISCLAIMER

The material on this site is provided for general information only and should not be relied upon as the sole basis for making health decisions.

No Medical Advice: Ruvéra products, including essential oils and botanical gels, are not intended to diagnose, treat, cure, or prevent any disease.
Consultation: Always consult a healthcare professional before using essential oils, especially if pregnant, nursing, or under medical care.
Patch Test: We recommend a patch test before using any product topically. Ruvéra is not liable for individual sensitivities or allergic reactions.

SECTION 4 - MODIFICATIONS TO SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time. We shall not be liable to you or any third party for any modification, price change, or discontinuance.

SECTION 5 - PRODUCTS OR SERVICES

Certain products may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display product colours and images accurately, but we cannot guarantee your monitor's display will be exact. We reserve the right to limit sales to any person or geographic region and to limit quantities. All claims for damaged or incorrect items are subject to the submission of a mandatory unboxing video as detailed in our Shipping Policy.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account, including email address and credit card details, so we can complete transactions.

SECTION 7 - THIRD-PARTY LINKS & TOOLS

We may provide access to third-party tools (such as Shopify apps) "as is" without warranties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining the content or accuracy of third-party materials and are not liable for any harm related to third-party transactions.

SECTION 8 - USER COMMENTS AND FEEDBACK

If you send creative ideas, suggestions, or other materials ("comments"), you agree that we may, at any time, edit, copy, publish, and distribute them without restriction. We are under no obligation to maintain comments in confidence, pay compensation, or respond. You are solely responsible for the accuracy of any comments you make.

SECTION 9 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 10 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site containing typographical errors or inaccuracies relating to product descriptions, pricing, promotions, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 11 - PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others for unlawful acts; (c) to violate international or local regulations; (d) to infringe upon our intellectual property; (e) to harass, abuse, or discriminate; (f) to submit false information; (g) to upload viruses; or (h) to collect personal information of others.

SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you are provided 'as is' and 'as available'. In no case shall Ruvéra, our directors, or employees be liable for any injury, loss, claim, or any direct or indirect damages of any kind arising from your use of the service or any products procured.

SECTION 13 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ruvéra and our affiliates, partners, and employees from any claim or demand made by any third party due to your breach of these Terms of Service or your violation of any law.

SECTION 14 - SEVERABILITY AND TERMINATION

If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law. These Terms are effective unless terminated by either you or us. You may terminate at any time by notifying us that you no longer wish to use our Services.

SECTION 15 - GOVERNING LAW AND JURISDICTION

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

SECTION 16 - GRIEVANCE REDRESSAL

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, the name and contact details of the Grievance Officer are provided below:

Name: Rutuja Shinde
Email: info@ruvera.in
Address: Mumbai, Maharashtra, India

SECTION 17 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@ruvera.in. Our website address is: https://ruvera.in/