Privacy policy

Last updated: April 12, 2026

This Privacy Policy describes how Ruvéra (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ruvéra.in (the "Site"). For the purposes of this policy, "you" and "your" refers to you as the user of the Services, whether as a customer or a website visitor.

By using and accessing the Services, you provide your affirmative consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. What Personal Information We Collect The types of personal information we obtain depend on how you interact with our Site. Information We Collect Directly from You

Contact Details: Name, address, phone number, and email.
Order Information: Billing address, shipping address, payment confirmation, and shopping history.
Account Information: Username, password, and security questions.
Customer Support: Any information you choose to include in communications with us.

Information We Collect Automatically (Usage Data) We use cookies and similar technologies to collect information about your interaction with the Site, including device information, browser type, and IP address.

2. How We Use Your Personal Information

Providing Services: To fulfill orders, process payments, manage your account, and arrange shipping.
Marketing: To send promotional communications and advertisements tailored to your interests.
Security: To detect and investigate fraudulent or illegal activity.
Communication: To provide customer support and improve our wellness offerings.

3. Disclosure of Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including:

Service Providers: Vendors who perform services on our behalf, such as Shopify for e-commerce hosting, payment processors, and shipping partners.
Business Partners: For marketing and advertising in accordance with their own privacy notices.
Legal Obligations: To comply with applicable laws, respond to subpoenas, or protect our rights.

4. Your Rights Under Indian Law

In accordance with the DPDP Act, 2023, you have the following rights:

Right to Access and Correction: You may request to see the data we hold and ask for corrections to inaccurate information.
Right to Erasure: You may request that we delete your personal information, subject to legal retention requirements.
Right to Withdraw Consent: You may withdraw your consent for data processing at any time.
Right to Nominate: You have the right to nominate an individual to exercise these rights on your behalf in the event of your death or incapacity.

5. Data Security and Retention

We implement industry-standard security measures to protect your data, though no system is perfectly secure. We retain your personal information only as long as necessary to maintain your account, provide Services, or comply with legal obligations.

6. International Data Transfers

Your information may be processed in countries outside of India. We ensure that such transfers comply with recognized transfer mechanisms and Indian data protection regulations.

7. Grievance Redressal

If you have any complaints or questions regarding how we process your personal information, please contact our designated Grievance Officer:

Grievance Officer: Rutuja Shinde
Email: info@ruvera.in
Address: Ruvéra, A/6 Sahakar Nagar, Naigaon Cross Road, Wadala, Mumbai 400031, Maharashtra, India

We will respond to your request or grievance within the timeline required by applicable Indian law.

8. Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18 without parental consent. If you believe a child has provided us with data, please contact us for its deletion.